List of Roles
Clear overview of key positions in an organization, detailing responsibilities, expectations, and contributions.
It serves as a guide for team structure, role clarity, and collaboration.
Executive Assistant
Junior Associate
(Entry-Level EA)
If you’re drowning in emails, calendar conflicts, and admin tasks, a Junior EA helps take those off your plate.
They handle scheduling, travel booking, and basic admin work, so you can stay focused on running your agency without getting stuck in the details.
Years of Experience:
0 – 2 years
Salary Range:
$1,300 – $1,500
Responsibilities:
Calendar management and scheduling
Basic email and correspondence handling
Data entry and document preparation
Travel booking and itinerary planning
Managing expense reports
General administrative support
Key Skills:
Strong organizational skills
Proficiency in Microsoft Office and Google Workspace
Attention to detail
Basic communication and interpersonal skills
Time management
Associate
(Mid-Level EA)
You need more than just basic admin help—you need someone who can manage your inbox, coordinate meetings, handle vendors, and even assist with HR.
A Mid-Level EA keeps you organized, reduces distractions, and ensures you don’t waste time on repetitive tasks.
Years of Experience:
2 – 5 years
Salary Range:
$1,600 – $2,300
Responsibilities:
High-level calendar and inbox management
Coordinating meetings and preparing agendas
Handling confidential documents and reports
Project management support
Managing vendor relationships and invoices
Assisting with HR and recruitment coordination
Basic social media or marketing support
Key Skills:
Advanced organizational and multitasking abilities
Strong written and verbal communication
Experience with project management tools (Asana, Trello, ClickUp)
Ability to anticipate needs and problem-solve
Customer service and relationship management
Senior Associate
(Advanced EA)
At this stage, you’re juggling high level decisions and need someone who thinks ahead, prioritizes your schedule, and acts as a true business partner.
A Senior EA takes ownership of key tasks, leads small projects, and ensures nothing falls through the cracks—so you can focus on growing the agency.
Years of Experience:
5+ years
Salary Range:
$2,500 – $2,800
Responsibilities:
High-level executive support for senior leadership
Strategic calendar and priority management
Acting as a gatekeeper for the executive
Leading projects and process improvement initiatives
Preparing reports, presentations, and financial summaries
Managing stakeholder and client communications
Supervising and training junior EAs or team members
Key Skills:
Executive-level decision-making support
Strong business acumen and strategic thinking
Proficiency in CRM, ERP, and collaboration tools
High emotional intelligence and discretion
Ability to manage high-pressure situations and tight deadlines
Video Editor
Junior Associate
(Entry-Level EA)
You need someone to handle basic video edits, add transitions, and organize media files so you’re not relying on expensive freelancers for simple tasks.
A Junior Editor ensures your content pipeline stays consistent without breaking the budget.
Years of Experience:
0 – 2 years
Salary Range:
$1,600 – $1,700
Responsibilities:
Assisting in the editing of short-form content under supervision
Organizing and managing video assets
Applying basic video effects, transitions, and text overlays
Ensuring content meets brand guidelines and technical requirements
Key Skills:
Proficiency in basic video editing softwares
Attention to detail and a strong sense of visual aesthetics
Basic understanding of storytelling and pacing
Ability to work under deadlines with guidance
Associate/Mid—
Level Video Editor
Your agency produces video content regularly, and you need someone who can take full ownership of video projects.
A Mid-Level Editor improves video quality, enhances storytelling, and ensures your content stands out—without constant oversight.
Years of Experience:
2 – 5 years
Salary Range:
$1,800 – $2,000
Responsibilities:
Independently handling full video projects from start to finish
Collaborating with creative teams to develop visual storytelling strategies
Editing and refining long-form and short-form content
Enhancing videos with advanced transitions, effects, and color correction
Managing multiple projects simultaneously and ensuring timely delivery
Key Skills:
Strong command of editing softwares
Solid understanding of color grading and sound design
Ability to work with motion graphics and animation assets
Strong storytelling abilities and creative problem-solving skills
Senior Associate/
Video Editor
If high-quality video is a major part of your agency’s services, you need a Senior Editor to lead the post-production process, manage other editors, and ensure all content aligns with your brand or client goals.
This role elevates your agency’s creative capabilities and allows you to take on bigger projects.
Years of Experience:
5+ years
Salary Range:
$2,100 – $3,000
Responsibilities:
High-level executive support for senior leadership
Strategic calendar and priority management
Acting as a gatekeeper for the executive
Leading projects and process improvement initiatives
Preparing reports, presentations, and financial summaries
Managing stakeholder and client communications
Supervising and training junior EAs or team members
Key Skills:
Executive-level decision-making support
Strong business acumen and strategic thinking
Proficiency in CRM, ERP, and collaboration tools
High emotional intelligence and discretion
Ability to manage high-pressure situations and tight deadlines
Social Media Manager
Junior Associate
You know social media is important, but you don’t have time to post, engage, or track performance.
A Junior Manager ensures your brand stays active online, responds to comments, and keeps your audience engaged.
Years of Experience:
1 – 2 years
Salary Range:
$1,600 – $1,700
Responsibilities:
Social media scheduling tools (Meta Business Suite, Hootsuite, Buffer)
Community engagement and moderation
Basic social media analytics (Meta Insights, Twitter Analytics)
Content creation and branding fundamentals
Key Skills:
Strong organizational skills
Proficiency in Microsoft Office and Google Workspace
Attention to detail
Basic communication and interpersonal skills
Time management
Associate
You want real results, not just posts.
A Mid-Level Manager runs campaigns, optimizes content for engagement, and manages paid ads—helping your agency grow its reach and generate leads without you having to micromanage.
Years of Experience:
2 – 5 years
Salary Range:
$1,700 – $2,000
Responsibilities:
Develop and execute social media campaigns that align with business goals.
Manage brand voice across platforms and ensure content consistency.
Analyze performance data, optimize content strategies, and refine engagement tactics.
Coordinate with designers, content creators, and marketing teams for campaign execution.
Key Skills:
Social media strategy and content planning
Paid ad management (Meta Ads, LinkedIn, TikTok)
Influencer outreach and collaboration
Performance analytics and reporting
Senior Associate
If social media is a key revenue driver for your agency or clients, you need a Senior Manager to take full control.
They develop strategy, oversee ad budgets, and manage a team—so you can focus on scaling your agency while they drive brand growth.
Years of Experience:
5+ years
Salary Range:
$2,100 – $2,700
Responsibilities:
Lead the overall social media strategy, overseeing both organic and paid content.
Manage and mentor social media teams, ensuring alignment with marketing objectives.
Collaborate with stakeholders to drive engagement, brand awareness, and conversions.
Stay ahead of trends, implement new social media innovations, and refine strategies.
Key Skills:
Multi-platform social media strategy
Budget management for social ad campaigns
Crisis communication and reputation management
Leadership and team coordination
Customer Success Manager
Junior Associate
You work hard to get clients, but keeping them happy takes time.
A Junior CSM helps with onboarding, answers basic questions, and ensures customers feel supported—so you can focus on growing your agency instead of handling small client requests.
Years of Experience:
1 – 2 years
Salary Range:
$1,600 – $1,800
Responsibilities:
Assist in onboarding new clients, ensuring they have the necessary tools and information.
Respond to customer inquiries and provide technical or product-related support.
Gather customer feedback and escalate issues to the appropriate teams.
Experience:
1-2 years in customer service or account management.
Key Skills:
CRM basics (Salesforce, HubSpot)
Strong communication and problem-solving skills
Customer relationship management
Associate
Clients expect more than just good service—they want proactive communication and problem-solving.
A Mid-Level CSM strengthens client relationships, handles issues before they escalate, and ensures long-term retention, helping you maximize revenue from existing accounts.
Years of Experience:
3 – 5 years
Salary Range:
$1,900 – $2,200
Responsibilities:
Manage client accounts and ensure customer satisfaction.
Analyze customer behavior and engagement trends to identify improvement opportunities.
Develop and implement customer engagement strategies.
Experience:
3-5 years in customer service or account management.
Key Skills:
Advanced CRM management
Conflict resolution
Customer retention strategies
Senior Associate
If high-quality video is a major part of your agency’s services, you need a Senior Editor to lead the post-production process, manage other editors, and ensure all content aligns with your brand or client goals.
This role elevates your agency’s creative capabilities and allows you to take on bigger projects.
Years of Experience:
5+ years
Salary Range:
$2,300 – $2,700
Responsibilities:
High-level executive support for senior leadership
Strategic calendar and priority management
Acting as a gatekeeper for the executive
Leading projects and process improvement initiatives
Preparing reports, presentations, and financial summaries
Managing stakeholder and client communications
Supervising and training junior EAs or team members
Key Skills:
Executive-level decision-making support
Strong business acumen and strategic thinking
Proficiency in CRM, ERP, and collaboration tools
High emotional intelligence and discretion
Ability to manage high-pressure situations and tight deadlines
Digital Marketing Specialist
Junior Associate
Your agency needs more visibility, but you don’t have time to manage all the small tasks.
A Junior Marketer assists with social media, email marketing, and SEO research, keeping campaigns running smoothly while you focus on strategy.
Years of Experience:
1 – 2 years
Salary Range:
$1,500 – $1,600
Responsibilities:
Assist in executing digital marketing campaigns across multiple channels, including social media, email, and paid advertising.
Conduct keyword research and basic SEO optimizations to improve website visibility.
Help create and schedule content for social media platforms, ensuring brand consistency.
Monitor campaign performance and compile reports for senior team members.
Support the team in email marketing, including segmentation and automation.
Experience:
1-2 years of experience in digital marketing, preferably in an agency or in-house marketing role.
Basic understanding of SEO, PPC, and social media marketing.
Key Skills:
SEO fundamentals
Social media management
Google Analytics (basic)
Content marketing basics
Email marketing automation (MailChimp, HubSpot)
Associate
You need someone who can actually drive traffic, leads, and conversions.
A Mid-Level Marketer runs paid ads, optimizes SEO, and analyzes campaign performance—so you get better results without doing the heavy lifting.
Years of Experience:
3 – 5 years
Salary Range:
$1,800 – $2,000
Responsibilities:
Develop and implement digital marketing campaigns to drive traffic and lead generation.
Manage PPC campaigns across Google Ads, Meta Ads, and LinkedIn Ads.
Perform A/B testing on landing pages and email marketing campaigns to optimize conversion rates.
Conduct in-depth SEO analysis and optimize website content for search rankings.
Track and analyze key performance metrics to provide data-driven recommendations.
Experience:
3-5 years of experience managing paid and organic digital marketing campaigns.
Proven ability to optimize campaigns for improved ROI.
Key Skills:
Google Ads, Meta Ads, LinkedIn Ads
SEO/SEM strategies
Conversion Rate Optimization (CRO)
Analytics tools (Google Analytics, Google Tag Manager)
Email marketing and automation
Senior Associate
If marketing is a major part of your agency’s success, you need a Senior Marketer to take charge.
They develop full-funnel strategies, manage ad budgets, and lead a team—helping you scale your agency without bottlenecking growth.
Years of Experience:
5+ years
Salary Range:
$2,100 – $2,800
Responsibilities:
Develop and oversee the execution of multi-channel digital marketing strategies.
Lead paid media campaigns, ensuring optimal budget allocation and performance tracking.
Identify trends and insights to refine marketing strategies and improve conversion rates.
Manage a team of digital marketers and provide mentorship.
Work closely with stakeholders to align marketing strategies with business goals.
Experience:
5+ years in digital marketing, with experience in managing large-scale campaigns.
Strong leadership and analytical skills to drive performance improvements.
Key Skills:
Multi-channel marketing strategy
High-budget PPC management
Data analysis and reporting
Leadership and team management
Graphic Designer
Junior Associate
You need quick, high–quality visuals for social media, ads, and marketing materials.
A Junior Designer keeps your brand looking professional without slowing down production.
Years of Experience:
1 – 2 years
Salary Range:
$1,500 – $1,700
Responsibilities:
Assist in creating social media graphics and basic marketing materials.
Edit images and design presentations.
Experience:
1-2 years in graphic design, with a strong portfolio.
Key Skills:
Adobe Photoshop & Illustrator
Branding basics
Associate
You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.
You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.
Years of Experience:
3 – 5 years
Salary Range:
$1,800 – $2,000
Responsibilities:
Develop branding materials, advertisements, and website assets.
Ensure consistency in visual design across all platforms.
Experience:
3-5 years of design experience.
Key Skills:
Typography and layout
UI/UX principles
Senior Associate
You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.
A Senior Designer leads creative projects, manages a team, and ensures your agency’s visual identity is strong across all platforms.
Years of Experience:
5+ years
Salary Range:
$2,100 – $2,800
Responsibilities:
5+ years in graphic design with leadership experience.
Key Skills:
Art direction
Advanced UI/UX
Web Developer
Junior Associate
You need someone to fix bugs, update pages, and handle small website tasks—so you’re not relying on expensive developers for minor fixes.
A Junior Developer keeps your site functional and up to date.
Years of Experience:
1 – 2 years
Salary Range:
$1,500 – $1,700
Responsibilities:
Assist in front-end website development and bug fixing.
Support back-end developers in maintaining server functionality.
Experience:
1-2 years of experience, preferably with front-end technologies.
Key Skills:
HTML, CSS, JavaScript
Associate
Your agency needs more than basic website maintenance.
A Mid-Level Developer builds and optimizes websites, improves speed and security, and ensures a smooth user experience—helping you deliver better results to clients.
Years of Experience:
3 – 5 years
Salary Range:
$1,800 – $2,000
Responsibilities:
Develop and maintain responsive websites.
Optimize site speed and ensure security measures.
Experience:
3-5 years in front-end or full-stack development.
Key Skills:
React, WordPress, API integration
Senior Associate
If your agency builds websites or web-based products, a Senior Developer is crucial.
They lead development projects, manage integrations, and ensure scalability—allowing your agency to take on bigger and more complex projects.
Years of Experience:
5+ years
Salary Range:
$2,100 – $2,800
Responsibilities:
Oversee full-stack development and system architecture.
Manage databases and ensure scalable solutions.
Experience:
5+ years in software or web development.
Key Skills:
Full-stack development
Server-side programming
IT Support Level 1
Junior Associate
(Entry-Level)
Tech issues slow down productivity, and you don’t have time to fix them.
A Junior IT Support rep troubleshoots common problems, sets up accounts, and keeps your systems running smoothly.
Years of Experience:
1 – 2 years
Salary Range:
$1,400 – $1,600
Responsibilities:
Basic troubleshooting for hardware and software issues
Responding to user inquiries via ticketing system, email, or phone
Setting up new user accounts and permissions
Installing and configuring software applications
Providing basic network and connectivity support
Logging and documenting IT issues and resolutions
Key Skills:
Basic knowledge of Windows, macOS, and common software applications
Strong problem-solving and analytical skills
Good communication and customer service skills
Ability to follow technical documentation and procedures
Understanding of basic networking concepts (IP, DNS, DHCP)
Associate
(Intermediate-Level)
Your agency relies on a secure, stable IT setup.
A Mid-Level IT Support rep manages security, handles software issues, and ensures minimal downtime—so your team stays productive.
Years of Experience:
1 – 3 years
Salary Range:
$1,800 – $2,000
Responsibilities:
Handling escalated technical support requests
Troubleshooting software, hardware, and network issues more effectively
Assisting with IT asset management and inventory tracking
Supporting remote users with VPN and access issues
Coordinating with Level 2 IT Support for complex issues
Conducting basic training for end-users on IT best practices
Key Skills:
Advanced troubleshooting and diagnostic skills
Familiarity with Active Directory, Office 365, and cloud services
Knowledge of IT security best practices (antivirus, MFA, data protection)
Ability to work independently and manage multiple tasks
Strong documentation and reporting skills
Senior Associate
(Senior-Level)
IT problems can become major business risks.
A Senior IT Support rep leads IT maintenance, improves security, and ensures everything runs efficiently—reducing downtime and protecting your data.
Years of Experience:
5+ years
Salary Range:
$2,100 – $2,800
Responsibilities:
Managing and prioritizing high-level IT support tickets
Providing mentorship and training to junior IT support staff
Performing system updates, patches, and basic IT maintenance tasks
Assisting with IT policy development and compliance enforcement
Conducting root cause analysis for recurring technical issues
Collaborating with IT Level 2 and other departments for system improvements
Key Skills:
Strong understanding of enterprise IT environments
Hands-on experience with ITSM (IT Service Management) tools
Ability to automate routine IT tasks (PowerShell, scripting)
Strong leadership and team collaboration skills
Ability to handle high-pressure situations and tight deadlines
IT Support Level 2
Junior Associate
Your tech needs are growing, and simple fixes aren’t enough.
A Junior IT Support Level 2 rep handles advanced issues, manages networks, and prevents costly IT problems.
Years of Experience:
1 – 3 years
Salary Range:
$1,600 – $1,800
Responsibilities:
Handling escalated IT support requests from Level 1
Diagnosing and resolving hardware, software, and network issues
Supporting Active Directory, Office 365, and enterprise applications
Performing system updates, patches, and software installations
Assisting in IT asset management and inventory tracking
Documenting troubleshooting procedures and technical solutions
Key Skills:
Strong knowledge of Windows, macOS, and Linux environments
Experience with Active Directory, Office 365, and remote desktop tools
Basic networking knowledge (TCP/IP, VLANs, Firewalls)
Excellent problem-solving and analytical skills
Strong communication and customer service abilities
Associate
You need a dedicated IT expert to handle infrastructure, security, and system updates.
A Mid-Level IT Support rep ensures your tech is reliable and secure, so your agency runs smoothly.
Years of Experience:
3 – 5 years
Salary Range:
$1,900 – $2,100
Responsibilities:
Managing more complex IT incidents and escalations
Configuring and maintaining servers, workstations, and cloud services
Assisting in IT security and compliance (MFA, endpoint protection)
Coordinating with Level 3 IT teams for advanced troubleshooting
Conducting root cause analysis for recurring IT issues
Supporting software deployment and system migrations
Key Skills:
In-depth knowledge of Windows Server, Linux, and enterprise applications
Experience with virtualization technologies (VMware, Hyper-V)
Strong understanding of networking protocols and troubleshooting
Knowledge of IT security frameworks (ISO 27001, NIST)
Ability to automate tasks using PowerShell, Python, or Bash
Senior Associate
If your agency relies heavily on tech,
you need a Senior IT Support rep to lead IT strategy, improve security, and manage IT projects—so your business stays efficient and protected.
Years of Experience:
5+ years
Salary Range:
$2,200 – $2,700
Responsibilities:
Leading IT projects such as system upgrades and migrations
Providing mentorship and guidance to Level 1 and junior Level 2 staff
Managing IT infrastructure, network configurations, and cloud solutions
Ensuring compliance with IT policies, security standards, and best practices
Coordinating disaster recovery and business continuity planning
Acting as a liaison between IT and other departments for system improvements
Key Skills:
Expertise in server administration, cloud computing (AWS, Azure)
Advanced networking knowledge (VPN, SD-WAN, load balancing)
Experience with IT service management (ITIL frameworks)
Strong leadership and project management skills
Ability to work under pressure and handle critical IT incidents
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Copyright © DSM Talent |
All Rights Reserved