List of Roles

Clear overview of key positions in an organization, detailing responsibilities, expectations, and contributions.

It serves as a guide for team structure, role clarity, and collaboration.

Executive Assistant

Junior Associate
(Entry-Level EA)

If you’re drowning in emails, calendar conflicts, and admin tasks, a Junior EA helps take those off your plate.

They handle scheduling, travel booking, and basic admin work, so you can stay focused on running your agency without getting stuck in the details.

Years of Experience:

0 – 2 years

Salary Range:

 $1,300 – $1,500

Responsibilities:

  • Calendar management and scheduling

  • Basic email and correspondence handling

  • Data entry and document preparation

  • Travel booking and itinerary planning

  • Managing expense reports

  • General administrative support

Key Skills:

  • Strong organizational skills

  • Proficiency in Microsoft Office and Google Workspace

  • Attention to detail

  • Basic communication and interpersonal skills

  • Time management

Associate
(Mid-Level EA)

You need more than just basic admin help—you need someone who can manage your inbox, coordinate meetings, handle vendors, and even assist with HR.

A Mid-Level EA keeps you organized, reduces distractions, and ensures you don’t waste time on repetitive tasks.

Years of Experience:

2 – 5 years

Salary Range:

$1,600 – $2,300

Responsibilities:

  • High-level calendar and inbox management

  • Coordinating meetings and preparing agendas

  • Handling confidential documents and reports

  • Project management support

  • Managing vendor relationships and invoices

  • Assisting with HR and recruitment coordination

  • Basic social media or marketing support

Key Skills:

  • Advanced organizational and multitasking abilities

  • Strong written and verbal communication

  • Experience with project management tools (Asana, Trello, ClickUp)

  • Ability to anticipate needs and problem-solve

  • Customer service and relationship management

Senior Associate
(Advanced EA)

At this stage, you’re juggling high level decisions and need someone who thinks ahead, prioritizes your schedule, and acts as a true business partner.

A Senior EA takes ownership of key tasks, leads small projects, and ensures nothing falls through the cracks—so you can focus on growing the agency.

Years of Experience:

5+ years

Salary Range:

$2,500 – $2,800

Responsibilities:

  • High-level executive support for senior leadership

  • Strategic calendar and priority management

  • Acting as a gatekeeper for the executive

  • Leading projects and process improvement initiatives

  • Preparing reports, presentations, and financial summaries

  • Managing stakeholder and client communications

  • Supervising and training junior EAs or team members

Key Skills:

  • Executive-level decision-making support

  • Strong business acumen and strategic thinking

  • Proficiency in CRM, ERP, and collaboration tools

  • High emotional intelligence and discretion

  • Ability to manage high-pressure situations and tight deadlines

Video Editor

Junior Associate
(Entry-Level EA)

You need someone to handle basic video edits, add transitions, and organize media files so you’re not relying on expensive freelancers for simple tasks.

A Junior Editor ensures your content pipeline stays consistent without breaking the budget.

Years of Experience:

0 – 2 years

Salary Range:

$1,600 – $1,700

Responsibilities:

  • Assisting in the editing of short-form content under supervision

  • Organizing and managing video assets

  • Applying basic video effects, transitions, and text overlays

  • Ensuring content meets brand guidelines and technical requirements

Key Skills:

  • Proficiency in basic video editing softwares

  • Attention to detail and a strong sense of visual aesthetics

  • Basic understanding of storytelling and pacing

  • Ability to work under deadlines with guidance

Associate/Mid—
Level Video Editor

Your agency produces video content regularly, and you need someone who can take full ownership of video projects.

A Mid-Level Editor improves video quality, enhances storytelling, and ensures your content stands out—without constant oversight.

Years of Experience:

2 – 5 years

Salary Range:

$1,800 – $2,000

Responsibilities:

  • Independently handling full video projects from start to finish

  • Collaborating with creative teams to develop visual storytelling strategies

  • Editing and refining long-form and short-form content

  • Enhancing videos with advanced transitions, effects, and color correction

  • Managing multiple projects simultaneously and ensuring timely delivery

Key Skills:

  • Strong command of editing softwares

  • Solid understanding of color grading and sound design

  • Ability to work with motion graphics and animation assets

  • Strong storytelling abilities and creative problem-solving skills

Senior Associate/
Video Editor

If high-quality video is a major part of your agency’s services, you need a Senior Editor to lead the post-production process, manage other editors, and ensure all content aligns with your brand or client goals.

This role elevates your agency’s creative capabilities and allows you to take on bigger projects.

Years of Experience:

5+ years

Salary Range:

$2,100 – $3,000

Responsibilities:

  • High-level executive support for senior leadership

  • Strategic calendar and priority management

  • Acting as a gatekeeper for the executive

  • Leading projects and process improvement initiatives

  • Preparing reports, presentations, and financial summaries

  • Managing stakeholder and client communications

  • Supervising and training junior EAs or team members

Key Skills:

  • Executive-level decision-making support

  • Strong business acumen and strategic thinking

  • Proficiency in CRM, ERP, and collaboration tools

  • High emotional intelligence and discretion

  • Ability to manage high-pressure situations and tight deadlines

Social Media Manager

Junior Associate

You know social media is important, but you don’t have time to post, engage, or track performance.

A Junior Manager ensures your brand stays active online, responds to comments, and keeps your audience engaged.

Years of Experience:

1 – 2 years

Salary Range:

$1,600 – $1,700

Responsibilities:

  • Social media scheduling tools (Meta Business Suite, Hootsuite, Buffer)

  • Community engagement and moderation

  • Basic social media analytics (Meta Insights, Twitter Analytics)

  • Content creation and branding fundamentals

Key Skills:

  • Strong organizational skills

  • Proficiency in Microsoft Office and Google Workspace

  • Attention to detail

  • Basic communication and interpersonal skills

  • Time management

Associate

You want real results, not just posts.

A Mid-Level Manager runs campaigns, optimizes content for engagement, and manages paid ads—helping your agency grow its reach and generate leads without you having to micromanage.

Years of Experience:

2 – 5 years

Salary Range:

$1,700 – $2,000

Responsibilities:

  • Develop and execute social media campaigns that align with business goals.

  • Manage brand voice across platforms and ensure content consistency.

  • Analyze performance data, optimize content strategies, and refine engagement tactics.

  • Coordinate with designers, content creators, and marketing teams for campaign execution.

Key Skills:

  • Social media strategy and content planning

  • Paid ad management (Meta Ads, LinkedIn, TikTok)

  • Influencer outreach and collaboration

  • Performance analytics and reporting

Senior Associate

If social media is a key revenue driver for your agency or clients, you need a Senior Manager to take full control.

They develop strategy, oversee ad budgets, and manage a team—so you can focus on scaling your agency while they drive brand growth.

Years of Experience:

5+ years

Salary Range:

$2,100 – $2,700

Responsibilities:

  • Lead the overall social media strategy, overseeing both organic and paid content.

  • Manage and mentor social media teams, ensuring alignment with marketing objectives.

  • Collaborate with stakeholders to drive engagement, brand awareness, and conversions.

  • Stay ahead of trends, implement new social media innovations, and refine strategies.

Key Skills:

  • Multi-platform social media strategy

  • Budget management for social ad campaigns

  • Crisis communication and reputation management

  • Leadership and team coordination

Customer Success Manager

Junior Associate

You work hard to get clients, but keeping them happy takes time.

A Junior CSM helps with onboarding, answers basic questions, and ensures customers feel supported—so you can focus on growing your agency instead of handling small client requests.

Years of Experience:

1 – 2 years

Salary Range:

$1,600 – $1,800

Responsibilities:

  • Assist in onboarding new clients, ensuring they have the necessary tools and information.

  • Respond to customer inquiries and provide technical or product-related support.

  • Gather customer feedback and escalate issues to the appropriate teams.

Experience:

  • 1-2 years in customer service or account management.

Key Skills:

  • CRM basics (Salesforce, HubSpot)

  • Strong communication and problem-solving skills

  • Customer relationship management

Associate

Clients expect more than just good service—they want proactive communication and problem-solving.

A Mid-Level CSM strengthens client relationships, handles issues before they escalate, and ensures long-term retention, helping you maximize revenue from existing accounts.

Years of Experience:

3 – 5 years

Salary Range:

$1,900 – $2,200

Responsibilities:

  • Manage client accounts and ensure customer satisfaction.

  • Analyze customer behavior and engagement trends to identify improvement opportunities.

  • Develop and implement customer engagement strategies.

Experience:

  • 3-5 years in customer service or account management.

Key Skills:

  • Advanced CRM management

  • Conflict resolution

  • Customer retention strategies

Senior Associate

If high-quality video is a major part of your agency’s services, you need a Senior Editor to lead the post-production process, manage other editors, and ensure all content aligns with your brand or client goals.

This role elevates your agency’s creative capabilities and allows you to take on bigger projects.

Years of Experience:

5+ years

Salary Range:

$2,300 – $2,700

Responsibilities:

  • High-level executive support for senior leadership

  • Strategic calendar and priority management

  • Acting as a gatekeeper for the executive

  • Leading projects and process improvement initiatives

  • Preparing reports, presentations, and financial summaries

  • Managing stakeholder and client communications

  • Supervising and training junior EAs or team members

Key Skills:

  • Executive-level decision-making support

  • Strong business acumen and strategic thinking

  • Proficiency in CRM, ERP, and collaboration tools

  • High emotional intelligence and discretion

  • Ability to manage high-pressure situations and tight deadlines

Digital Marketing Specialist

Junior Associate

Your agency needs more visibility, but you don’t have time to manage all the small tasks.

A Junior Marketer assists with social media, email marketing, and SEO research, keeping campaigns running smoothly while you focus on strategy.

Years of Experience:

1 – 2 years

Salary Range:

$1,500 – $1,600

Responsibilities:

  • Assist in executing digital marketing campaigns across multiple channels, including social media, email, and paid advertising.

  • Conduct keyword research and basic SEO optimizations to improve website visibility.

  • Help create and schedule content for social media platforms, ensuring brand consistency.

  • Monitor campaign performance and compile reports for senior team members.

  • Support the team in email marketing, including segmentation and automation.

Experience:

  • 1-2 years of experience in digital marketing, preferably in an agency or in-house marketing role.

  • Basic understanding of SEO, PPC, and social media marketing.

Key Skills:

  • SEO fundamentals

  • Social media management

  • Google Analytics (basic)

  • Content marketing basics

  • Email marketing automation (MailChimp, HubSpot)

Associate

You need someone who can actually drive traffic, leads, and conversions.

A Mid-Level Marketer runs paid ads, optimizes SEO, and analyzes campaign performance—so you get better results without doing the heavy lifting.

Years of Experience:

3 – 5 years

Salary Range:

$1,800 – $2,000

Responsibilities:

  • Develop and implement digital marketing campaigns to drive traffic and lead generation.

  • Manage PPC campaigns across Google Ads, Meta Ads, and LinkedIn Ads.

  • Perform A/B testing on landing pages and email marketing campaigns to optimize conversion rates.

  • Conduct in-depth SEO analysis and optimize website content for search rankings.

  • Track and analyze key performance metrics to provide data-driven recommendations.

Experience:

  • 3-5 years of experience managing paid and organic digital marketing campaigns.

  • Proven ability to optimize campaigns for improved ROI.

Key Skills:

  • Google Ads, Meta Ads, LinkedIn Ads

  • SEO/SEM strategies

  • Conversion Rate Optimization (CRO)

  • Analytics tools (Google Analytics, Google Tag Manager)

  • Email marketing and automation

Senior Associate

If marketing is a major part of your agency’s success, you need a Senior Marketer to take charge.

They develop full-funnel strategies, manage ad budgets, and lead a team—helping you scale your agency without bottlenecking growth.

Years of Experience:

5+ years

Salary Range:

$2,100 – $2,800

Responsibilities:

  • Develop and oversee the execution of multi-channel digital marketing strategies.

  • Lead paid media campaigns, ensuring optimal budget allocation and performance tracking.

  • Identify trends and insights to refine marketing strategies and improve conversion rates.

  • Manage a team of digital marketers and provide mentorship.

  • Work closely with stakeholders to align marketing strategies with business goals.

Experience:

  • 5+ years in digital marketing, with experience in managing large-scale campaigns.

  • Strong leadership and analytical skills to drive performance improvements.

Key Skills:

  • Multi-channel marketing strategy

  • High-budget PPC management

  • Data analysis and reporting

  • Leadership and team management

Graphic Designer

Junior Associate

You need quick, high–quality visuals for social media, ads, and marketing materials.

A Junior Designer keeps your brand looking professional without slowing down production.

Years of Experience:

1 – 2 years

Salary Range:

$1,500 – $1,700

Responsibilities:

  • Assist in creating social media graphics and basic marketing materials.

  • Edit images and design presentations.

Experience:

  • 1-2 years in graphic design, with a strong portfolio.

Key Skills:

  • Adobe Photoshop & Illustrator

  • Branding basics

Associate

You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.

You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.

Years of Experience:

3 – 5 years

Salary Range:

$1,800 – $2,000

Responsibilities:

  • Develop branding materials, advertisements, and website assets.

  • Ensure consistency in visual design across all platforms.

Experience:

  • 3-5 years of design experience.

Key Skills:

  • Typography and layout

  • UI/UX principles

Senior Associate

You want more than just basic graphics—you need branding consistency and custom designs that elevate your agency’s image.

 A Senior Designer leads creative projects, manages a team, and ensures your agency’s visual identity is strong across all platforms.

Years of Experience:

5+ years

Salary Range:

$2,100 – $2,800

Responsibilities:

  • 5+ years in graphic design with leadership experience.

Key Skills:

  • Art direction

  • Advanced UI/UX

Web Developer

Junior Associate

You need someone to fix bugs, update pages, and handle small website tasks—so you’re not relying on expensive developers for minor fixes.

A Junior Developer keeps your site functional and up to date.

Years of Experience:

1 – 2 years

Salary Range:

$1,500 – $1,700

Responsibilities:

  • Assist in front-end website development and bug fixing.

  • Support back-end developers in maintaining server functionality.

Experience:

  • 1-2 years of experience, preferably with front-end technologies.

Key Skills:

  • HTML, CSS, JavaScript

Associate

Your agency needs more than basic website maintenance.

 A Mid-Level Developer builds and optimizes websites, improves speed and security, and ensures a smooth user experience—helping you deliver better results to clients.

Years of Experience:

3 – 5 years

Salary Range:

$1,800 – $2,000

Responsibilities:

  • Develop and maintain responsive websites.

  • Optimize site speed and ensure security measures.

Experience:

  • 3-5 years in front-end or full-stack development.

Key Skills:

  • React, WordPress, API integration

Senior Associate

If your agency builds websites or web-based products, a Senior Developer is crucial.

They lead development projects, manage integrations, and ensure scalability—allowing your agency to take on bigger and more complex projects.

Years of Experience:

5+ years

Salary Range:

$2,100 – $2,800

Responsibilities:

  • Oversee full-stack development and system architecture.

  • Manage databases and ensure scalable solutions.

Experience:

  • 5+ years in software or web development.

Key Skills:

  • Full-stack development

  • Server-side programming

IT Support Level 1

Junior Associate
(Entry-Level)

Tech issues slow down productivity, and you don’t have time to fix them.

A Junior IT Support rep troubleshoots common problems, sets up accounts, and keeps your systems running smoothly.

Years of Experience:

1 – 2 years

Salary Range:

$1,400 – $1,600

Responsibilities:

  • Basic troubleshooting for hardware and software issues

  • Responding to user inquiries via ticketing system, email, or phone

  • Setting up new user accounts and permissions

  • Installing and configuring software applications

  • Providing basic network and connectivity support

  • Logging and documenting IT issues and resolutions

Key Skills:

  • Basic knowledge of Windows, macOS, and common software applications

  • Strong problem-solving and analytical skills

  • Good communication and customer service skills

  • Ability to follow technical documentation and procedures

  • Understanding of basic networking concepts (IP, DNS, DHCP)

Associate
(Intermediate-Level)

Your agency relies on a secure, stable IT setup.

A Mid-Level IT Support rep manages security, handles software issues, and ensures minimal downtime—so your team stays productive.

Years of Experience:

1 – 3 years

Salary Range:

$1,800 – $2,000

Responsibilities:

  • Handling escalated technical support requests

  • Troubleshooting software, hardware, and network issues more effectively

  • Assisting with IT asset management and inventory tracking

  • Supporting remote users with VPN and access issues

  • Coordinating with Level 2 IT Support for complex issues

  • Conducting basic training for end-users on IT best practices

Key Skills:

  • Advanced troubleshooting and diagnostic skills

  • Familiarity with Active Directory, Office 365, and cloud services

  • Knowledge of IT security best practices (antivirus, MFA, data protection)

  • Ability to work independently and manage multiple tasks

  • Strong documentation and reporting skills

Senior Associate
(Senior-Level)

IT problems can become major business risks.

 A Senior IT Support rep leads IT maintenance, improves security, and ensures everything runs efficiently—reducing downtime and protecting your data.

Years of Experience:

5+ years

Salary Range:

$2,100 – $2,800

Responsibilities:

  • Managing and prioritizing high-level IT support tickets

  • Providing mentorship and training to junior IT support staff

  • Performing system updates, patches, and basic IT maintenance tasks

  • Assisting with IT policy development and compliance enforcement

  • Conducting root cause analysis for recurring technical issues

  • Collaborating with IT Level 2 and other departments for system improvements

Key Skills:

  • Strong understanding of enterprise IT environments

  • Hands-on experience with ITSM (IT Service Management) tools

  • Ability to automate routine IT tasks (PowerShell, scripting)

  • Strong leadership and team collaboration skills

  • Ability to handle high-pressure situations and tight deadlines

IT Support Level 2

Junior Associate

Your tech needs are growing, and simple fixes aren’t enough.

A Junior IT Support Level 2 rep handles advanced issues, manages networks, and prevents costly IT problems.

Years of Experience:

1 – 3 years

Salary Range:

$1,600 – $1,800

Responsibilities:

  • Handling escalated IT support requests from Level 1

  • Diagnosing and resolving hardware, software, and network issues

  • Supporting Active Directory, Office 365, and enterprise applications

  • Performing system updates, patches, and software installations

  • Assisting in IT asset management and inventory tracking

  • Documenting troubleshooting procedures and technical solutions

Key Skills:

  • Strong knowledge of Windows, macOS, and Linux environments

  • Experience with Active Directory, Office 365, and remote desktop tools

  • Basic networking knowledge (TCP/IP, VLANs, Firewalls)

    Excellent problem-solving and analytical skills

  • Strong communication and customer service abilities

Associate

You need a dedicated IT expert to handle infrastructure, security, and system updates.

A Mid-Level IT Support rep ensures your tech is reliable and secure, so your agency runs smoothly.

Years of Experience:

3 – 5 years

Salary Range:

$1,900 – $2,100

Responsibilities:

  • Managing more complex IT incidents and escalations

  • Configuring and maintaining servers, workstations, and cloud services

  • Assisting in IT security and compliance (MFA, endpoint protection)

  • Coordinating with Level 3 IT teams for advanced troubleshooting

  • Conducting root cause analysis for recurring IT issues

  • Supporting software deployment and system migrations

Key Skills:

  • In-depth knowledge of Windows Server, Linux, and enterprise applications

  • Experience with virtualization technologies (VMware, Hyper-V)

  • Strong understanding of networking protocols and troubleshooting

  • Knowledge of IT security frameworks (ISO 27001, NIST)

  • Ability to automate tasks using PowerShell, Python, or Bash

Senior Associate

If your agency relies heavily on tech,

you need a Senior IT Support rep to lead IT strategy, improve security, and manage IT projects—so your business stays efficient and protected.

Years of Experience:

5+ years

Salary Range:

$2,200 – $2,700

Responsibilities:

  • Leading IT projects such as system upgrades and migrations

  • Providing mentorship and guidance to Level 1 and junior Level 2 staff

  • Managing IT infrastructure, network configurations, and cloud solutions

  • Ensuring compliance with IT policies, security standards, and best practices

  • Coordinating disaster recovery and business continuity planning

  • Acting as a liaison between IT and other departments for system improvements

Key Skills:

  • Expertise in server administration, cloud computing (AWS, Azure)

  • Advanced networking knowledge (VPN, SD-WAN, load balancing)

  • Experience with IT service management (ITIL frameworks)

  • Strong leadership and project management skills

  • Ability to work under pressure and handle critical IT incidents

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All Rights Reserved